For restaurants in Delhi NCR (Hindi, English, Punjabi speakers)

Restaurants & Cafes in Delhi NCR: Run on WhatsApp, voice & CRM

Customers order, pay, and confirm pickup or delivery — all in WhatsApp. No app to download, no commission to lose to a marketplace. Built for Delhi NCR's Connaught Place, Saket, Greater Kailash, Noida businesses — works in Hindi, English, Punjabi.

Delhi NCR at a glance

Metro population
320 lakh
SMBs estimate
12.8 lakh
GST state code
07
City tier
Tier 1

Key business hubs: Connaught Place, Saket, Greater Kailash, Noida, Gurugram, Karol Bagh. Languages: Hindi, English, Punjabi, Urdu.

The Delhi NCR angle for restaurants

NCR's three-state sprawl means a single business often deals with 3 GST registrations. Customers cross state lines for service; place-of-supply errors are everywhere.

Zomato/Swiggy take 25-30% commission

On a ₹500 order, you keep ₹350-375. Direct WhatsApp orders keep 100% (less ~2% Razorpay fees). For a 2,000-order/month restaurant, that's ₹2-3 lakh of recovered margin.

Reservations live in a paper diary

Reservations get double-booked, lost, forgotten. The host fields phone calls, then writes in a notebook. Walk-ins fight with reservations at 8pm Saturday.

Repeat customers are anonymous

Loyal customers come back monthly but you don't know what they like, when they last visited, or how to bring them back when they lapse. No customer database.

Language + voice in Delhi NCR

Hindi-English mix dominates; Punjabi prevalent in service businesses; voice agents must handle bilingual seamlessly.

Doggu's voice agent auto-detects Hindi, English, Punjabi and switches mid-conversation if the caller does. WhatsApp templates can be approved in any of the languages your customers actually use.

How Doggu fits Delhi NCR restaurants

WhatsApp menu + ordering

Send menu, take order, get paid — all in WhatsApp

Menu loads as a clickable carousel. Customer picks, customizes, pays via UPI link. Order lands in your kitchen printer or POS. No app, no commission.

Table reservation

Goodbye, paper diary

Customer reserves on WhatsApp, sees live table availability, gets confirmation + 24h reminder. Hosts see today's bookings on a single screen.

Customer CRM

Every regular, on file

Auto-builds a profile per phone number: visit count, favourite items, last visit date, average bill. Lapsed customers (60+ days) get a personalized win-back.

Delivery routing

Self-delivery without the chaos

Delivery boys get a WhatsApp ping with order details + customer location. Customer gets a tracking link with ETA. No 3rd-party logistics fee on local deliveries.

Sample WhatsApp template

Order confirmation (utility)

Hi {{name}}! Your order is confirmed:

🍽 {{items}}
💰 *₹{{total}}* (paid via UPI ✓)
🛵 Delivery to {{address}}
⏱ ETA: {{eta}}

We'll send a tracking link when it leaves the kitchen. Reply HELP if anything's off.

Localize for Delhi NCR: open with Hindi greeting if your audience leans local. Tone in Delhi NCR skews concise + English-mixed.

Payments in Delhi NCR

UPI ~70%, cards ~18%, COD ~10% (higher than other metros). Paytm, PhonePe, GPay all heavily used.

WhatsApp Pay live; high broadcast template usage by D2C brands. Quality rating monitoring critical given volume.

Local festivals + regulatory

Major festivals: Diwali, Holi, Karva Chauth.

Delhi GST (state code 07). NCR cuts across Haryana (06), UP (09), Rajasthan (08) — multi-state filings common for NCR-wide operations.

Pricing for Delhi NCR restaurants

Single-location restaurants: Pro (₹2,499/month) — WhatsApp ordering + reservations + CRM + payments. Multi-outlet chains: Growth (₹4,999/month) for per-outlet menus, reporting, and brand-isolation.

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FAQ — restaurants in Delhi NCR

Does Doggu work for businesses based in Delhi NCR?

Yes — Doggu is hosted in India (ap-south-1, Mumbai), GST-compliant for any state including Delhi (state code 07), and the voice agent supports Hindi, English, Punjabi, Urdu out of the box.

What about local language support for Delhi NCR?

Hindi-English mix dominates; Punjabi prevalent in service businesses; voice agents must handle bilingual seamlessly.The voice agent and chatbot both handle this automatically — you don't pick the language, the system detects it from the caller / chatter's first message.

Does this replace Zomato/Swiggy?

Not entirely — those drive discovery. Doggu drives loyalty and repeat orders direct. Most restaurants use both: marketplaces for new customers, Doggu to bring them back at 100% margin.

Will it integrate with my POS?

Yes — Petpooja, Posist, UrbanPiper, and Pixsell are supported via webhook. Orders land in your existing POS. Menu sync is bidirectional so price/availability stays consistent.

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