For florists in Chennai (Tamil, English, Telugu speakers)
Customers ask 'where's my order?' fifteen times per delivery day. Doggu sends the answer before they ask — order received, in production, dispatched, delivered photo. Built for Chennai's T. Nagar, Anna Nagar, Adyar, Velachery businesses — works in Tamil, English, Telugu.
Key business hubs: T. Nagar, Anna Nagar, Adyar, Velachery, OMR, Mylapore. Languages: Tamil, English, Telugu, Malayalam.
Tamil-only customers form 60-70% of service business inbound. Generic English-only chat or voice loses these leads to local competitors immediately.
On Valentine's, Mother's Day, Diwali — query volume spikes 5×. 70% are status checks. The other 30% (real new orders) get drowned and miss the cut-off.
Bouquet, cake design, hamper customization — needs photo references, approvals, revisions. Without structure, this loops 5-7 messages per order, killing throughput.
Customer asks at 2pm 'will it reach by 6pm?' You hope. The bouquet leaves at 4:30. Reaches at 6:45. They blame you, not the traffic.
Tamil-first; English used in formal contexts. Hindi penetration low — voice/chat in Tamil non-negotiable.
Doggu's voice agent auto-detects Tamil, English, Telugu and switches mid-conversation if the caller does. WhatsApp templates can be approved in any of the languages your customers actually use.
5 stages — confirmed, in production, ready, out for delivery (with photo), delivered (with photo). Each stage auto-pings on WhatsApp. Inbound 'where is it?' queries drop ~80%.
AI walks customer through occasion, recipient, budget, theme, customization. Collects reference photos. Routes to designer with structured brief. Cuts back-and-forth from 7 messages to 2.
Available 2-hour delivery slots (10-12 / 12-2 / 2-4 / 4-6 / 6-8). Customer locks in the window; you batch deliveries by area + slot. Fewer 'I missed it' redeliveries.
Customer's anniversaries, birthdays, recurring occasions — auto-tracked from past orders. WhatsApp nudge 7 days before next year's same date. Repeat-customer rate jumps 30%+.
Out-for-delivery update (utility)
Hi {{customer_name}}! Your order *#{{order_id}}* is on its way to {{recipient}} 🚚
Delivery slot: {{slot}}
Tracking: {{tracking_link}}
We'll send a confirmation photo once delivered. Reply HELP if anything's off.Localize for Chennai: open with Tamil greeting if your audience leans local. Tone in Chennai skews concise + English-mixed.
UPI ~76%, cards ~14%, COD ~8%. RTGS preference for B2B SMBs more than other metros.
WhatsApp dominant but Tamil typing prevalent; voice notes used heavily in customer service.
Major festivals: Pongal, Diwali, Tamil New Year.
Tamil Nadu GST (state code 33). Tamil Nadu Catering Establishments Act for restaurants. Strict signage rules — local language mandatory on signboards.
Single-location florists/cake shops: Pro (₹2,499/month). Multi-outlet or franchise (5+ locations): Growth (₹4,999/month) for per-outlet inventory + delivery routing.
Start your 14-day trialYes — Doggu is hosted in India (ap-south-1, Mumbai), GST-compliant for any state including Tamil Nadu (state code 33), and the voice agent supports Tamil, English, Telugu, Malayalam out of the box.
Tamil-first; English used in formal contexts. Hindi penetration low — voice/chat in Tamil non-negotiable.The voice agent and chatbot both handle this automatically — you don't pick the language, the system detects it from the caller / chatter's first message.
Dunzo and Porter integrate via API for delivery booking. For in-house delivery boys, Doggu sends them a WhatsApp ping with order + customer location pin. Status updates reverse-flow back.
Cap settings: max orders/slot, max same-day. AI politely declines when full and offers the next day at a 5% discount. Avoids over-promising and protects margin.