For florists, cake makers, gift hampers, custom-design boutiques running on same-day or next-day delivery.
Customers ask 'where's my order?' fifteen times per delivery day. Doggu sends the answer before they ask — order received, in production, dispatched, delivered photo.
Built from interviews + audits across florists on Doggu.
On Valentine's, Mother's Day, Diwali — query volume spikes 5×. 70% are status checks. The other 30% (real new orders) get drowned and miss the cut-off.
Bouquet, cake design, hamper customization — needs photo references, approvals, revisions. Without structure, this loops 5-7 messages per order, killing throughput.
Customer asks at 2pm 'will it reach by 6pm?' You hope. The bouquet leaves at 4:30. Reaches at 6:45. They blame you, not the traffic.
Real-time order status broadcast
5 stages — confirmed, in production, ready, out for delivery (with photo), delivered (with photo). Each stage auto-pings on WhatsApp. Inbound 'where is it?' queries drop ~80%.
Custom order intake flow
AI walks customer through occasion, recipient, budget, theme, customization. Collects reference photos. Routes to designer with structured brief. Cuts back-and-forth from 7 messages to 2.
Delivery slot booking
Available 2-hour delivery slots (10-12 / 12-2 / 2-4 / 4-6 / 6-8). Customer locks in the window; you batch deliveries by area + slot. Fewer 'I missed it' redeliveries.
Repeat-occasion calendar
Customer's anniversaries, birthdays, recurring occasions — auto-tracked from past orders. WhatsApp nudge 7 days before next year's same date. Repeat-customer rate jumps 30%+.
Pre-approved with Meta. Variables auto-filled from your CRM.
Out-for-delivery update (utility)
Hi {{customer_name}}! Your order *#{{order_id}}* is on its way to {{recipient}} 🚚
Delivery slot: {{slot}}
Tracking: {{tracking_link}}
We'll send a confirmation photo once delivered. Reply HELP if anything's off.Single-location florists/cake shops: Pro (₹2,499/month). Multi-outlet or franchise (5+ locations): Growth (₹4,999/month) for per-outlet inventory + delivery routing.
See full pricing →Dunzo and Porter integrate via API for delivery booking. For in-house delivery boys, Doggu sends them a WhatsApp ping with order + customer location pin. Status updates reverse-flow back.
Cap settings: max orders/slot, max same-day. AI politely declines when full and offers the next day at a 5% discount. Avoids over-promising and protects margin.
Only auto-track occasions tied to existing orders. Customers can opt out of any annual reminder with one tap. We don't scrape personal anniversaries from external sources.
Florists: Real-Time Order Updates That Beat Bigbasket on Service
Florists — Real-Time Order Updates That Beat Bigbasket on Service
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Doggu replaces WhatsApp Business, CRM, voice agent, booking, payments, ads, and GST with one platform — built for Indian SMBs and priced for them.
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