Send the moment a customer signs up / first contacts. Sets expectations and opens the conversation channel.
Welcome to {{1}}, {{2}}! š
We're glad to have you. Here's what to expect:
š
First contact within 24 hours
š Queries: reply to this chat
Let us know how we can help.{{2}}, welcome to {{1}}! Reply anytime ā we're here.Hi {{2}}! Welcome aboard {{1}}. We'll reach out in 24 hours.Welcome, {{2}}! From all of us at {{1}}.Utility (relationship-establishing). Don't sell; this template's job is to greet and signal availability.
Hindi/regional translation tips: maintain placeholders verbatim. Tone in regional languages tends formal ā use 'aap' (Hindi), respectful equivalents in Tamil/Telugu/etc.
WhatsApp Business API charges per 24-hour conversation window, not per message. Once a conversation opens (with a template send or customer-initiated message), you can exchange unlimited messages with that customer for the next 24 hours at no extra cost. Utility templates are 70% cheaper than marketing.
Doggu pre-loads this template, submits it to Meta for approval, and triggers it automatically based on the trigger event (welcome). Set it up once, fire forever.
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