Send right when ticket is closed. Includes a CSAT capture without forcing a separate template.
Hi {{1}}, ticket #{{2}} has been resolved! ✅
Summary: {{3}}
If this didn't fix your issue, reply REOPEN. Otherwise, we'd love a quick rating: {{4}}{{1}}, ticket #{{2}} closed. {{3}}. Reply REOPEN if unresolved.Resolved! Ticket #{{2}}: {{3}}. Rate: {{4}}.All sorted. {{2}} closed. Reply REOPEN or rate: {{4}}.Utility. Reopen prompt is critical — premature closures kill quality rating fast.
Hindi/regional translation tips: maintain placeholders verbatim. Tone in regional languages tends formal — use 'aap' (Hindi), respectful equivalents in Tamil/Telugu/etc.
WhatsApp Business API charges per 24-hour conversation window, not per message. Once a conversation opens (with a template send or customer-initiated message), you can exchange unlimited messages with that customer for the next 24 hours at no extra cost. Utility templates are 70% cheaper than marketing.
Doggu pre-loads this template, submits it to Meta for approval, and triggers it automatically based on the trigger event (ticket resolved). Set it up once, fire forever.
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