Send within 60 seconds of inbound message. Acknowledgment alone reduces 'are you there?' follow-ups by 70%.
Hi {{1}}, we've received your message about {{2}}.
š« Ticket #{{3}}
ā° First response: within {{4}} hours
Reply to this chat anytime ā we'll keep you posted.{{1}}, ticket #{{3}} created for: {{2}}. Reply: {{4}}h.Got it. Ticket #{{3}} ā¢ SLA {{4}}h. We'll reply soon.Hi {{1}} ā your concern logged as #{{3}}. Reply within {{4}} hours.Utility. SLA promise is binding ā don't say 4 hours if your team can't deliver.
Hindi/regional translation tips: maintain placeholders verbatim. Tone in regional languages tends formal ā use 'aap' (Hindi), respectful equivalents in Tamil/Telugu/etc.
WhatsApp Business API charges per 24-hour conversation window, not per message. Once a conversation opens (with a template send or customer-initiated message), you can exchange unlimited messages with that customer for the next 24 hours at no extra cost. Utility templates are 70% cheaper than marketing.
Doggu pre-loads this template, submits it to Meta for approval, and triggers it automatically based on the trigger event (support ack). Set it up once, fire forever.
Try Doggu free for 14 days