Send 24 hours after delivery. Catches issues before negative reviews go up.
Hi {{1}}, did your order #{{2}} arrive in good condition?
Reply 1 — Yes, all good
Reply 2 — Damaged
Reply 3 — Wrong item{{1}}, order #{{2}} — Reply 1 (good), 2 (damaged), 3 (wrong item).Quick check: order #{{2}}. 1=good, 2=damaged, 3=wrong.Hi {{1}} — how did order #{{2}} arrive? Reply 1, 2, or 3.Utility. Multi-choice format approves easily and drives high response rate.
Hindi/regional translation tips: maintain placeholders verbatim. Tone in regional languages tends formal — use 'aap' (Hindi), respectful equivalents in Tamil/Telugu/etc.
WhatsApp Business API charges per 24-hour conversation window, not per message. Once a conversation opens (with a template send or customer-initiated message), you can exchange unlimited messages with that customer for the next 24 hours at no extra cost. Utility templates are 70% cheaper than marketing.
Doggu pre-loads this template, submits it to Meta for approval, and triggers it automatically based on the trigger event (post purchase survey). Set it up once, fire forever.
Try Doggu free for 14 days