Send 14 days after a transaction. WhatsApp NPS gets 4-5× the response rate of email surveys.
Hi {{1}}, quick question — on a scale of 0-10, how likely are you to recommend {{2}} to a friend?
Reply with a number (0-10). 30 seconds, that's it.{{1}}, recommend {{2}} on a 0-10? Reply with a number.Quick check: how likely to recommend {{2}}? 0-10, please.Hi {{1}} — score {{2}} 0-10 (recommend to a friend)? Just reply a number.Utility. Single-number ask is the strongest format — don't bundle into a multi-question survey.
Hindi/regional translation tips: maintain placeholders verbatim. Tone in regional languages tends formal — use 'aap' (Hindi), respectful equivalents in Tamil/Telugu/etc.
WhatsApp Business API charges per 24-hour conversation window, not per message. Once a conversation opens (with a template send or customer-initiated message), you can exchange unlimited messages with that customer for the next 24 hours at no extra cost. Utility templates are 70% cheaper than marketing.
Doggu pre-loads this template, submits it to Meta for approval, and triggers it automatically based on the trigger event (nps). Set it up once, fire forever.
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