Send 30 minutes after appointment time if not marked attended. Recovers 25-35% of no-shows as rebookings.
Hi {{1}}, you missed your appointment with {{2}} today. Hope everything's okay.
Reply RESCHEDULE to pick a new time, or NEED HELP if there's an issue we can support with.{{1}}, missed today's appointment. Reply RESCHEDULE.Sorry to miss you, {{1}}. Reply RESCHEDULE or NEED HELP.{{1}} — your slot today went unused. Want to rebook? Reply RESCHEDULE.Utility. Empathetic tone wins — angry follow-ups generate complaints and quality drops.
Hindi/regional translation tips: maintain placeholders verbatim. Tone in regional languages tends formal — use 'aap' (Hindi), respectful equivalents in Tamil/Telugu/etc.
WhatsApp Business API charges per 24-hour conversation window, not per message. Once a conversation opens (with a template send or customer-initiated message), you can exchange unlimited messages with that customer for the next 24 hours at no extra cost. Utility templates are 70% cheaper than marketing.
Doggu pre-loads this template, submits it to Meta for approval, and triggers it automatically based on the trigger event (noshow followup). Set it up once, fire forever.
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