Send within 60 seconds of a booking being made. Confirmation latency under 1 minute drives 35% lower no-show rates.
Hi {{1}}, your appointment with {{2}} at {{3}} is confirmed.
š
*{{4}}* at *{{5}}*
š {{6}}
Reply RESCHEDULE to move it. Reply CANCEL if you can't make it.Hi {{1}}, your visit with {{2}} is confirmed for *{{4}}* at *{{5}}*. Address: {{6}}. Reply CANCEL/RESCHEDULE if needed.Confirmed: {{1}}'s appointment with {{2}} on {{4}} at {{5}}, {{3}} ({{6}}). Reply BACK to reschedule.Hello {{1}} ā your appointment is set: {{2}} ā¢ {{4}} ā¢ {{5}} ā¢ {{6}}. Reply CANCEL to free the slot.Approved as 'utility'. Avoid promotional language. Don't add '20% off your next visit' ā that pushes it to 'marketing' category and triples cost.
Hindi/regional translation tips: maintain placeholders verbatim. Tone in regional languages tends formal ā use 'aap' (Hindi), respectful equivalents in Tamil/Telugu/etc.
WhatsApp Business API charges per 24-hour conversation window, not per message. Once a conversation opens (with a template send or customer-initiated message), you can exchange unlimited messages with that customer for the next 24 hours at no extra cost. Utility templates are 70% cheaper than marketing.
Doggu pre-loads this template, submits it to Meta for approval, and triggers it automatically based on the trigger event (appointment confirmation). Set it up once, fire forever.
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