Support

Freshdesk + Doggu

Sync support tickets, customer history, and SLAs

Freshdesk is Freshworks' support ticketing platform. Doggu's integration syncs WhatsApp/voice conversations into Freshdesk as tickets — letting your support team handle multi-channel inquiries from one inbox.

What gets synced

  • →Conversation → ticket creation
  • →Customer details and history sync
  • →SLA tracking and escalation
  • →Status updates back to customer via WhatsApp
  • →CSAT triggers

Setup (3 steps)

  1. 1Get Freshdesk API key from your account
  2. 2Add to Doggu Settings → Integrations → Freshdesk
  3. 3Configure ticket-creation rules (which inbound triggers create tickets)

Pricing

Freshdesk Growth plan ₹1,250/agent/month. No Doggu markup.

Use cases by vertical

ecom

Customer DM on WhatsApp → Freshdesk ticket → resolution → CSAT.

saas

Bug reports via WhatsApp routed to Freshdesk with developer SLA.

FAQ

Should I use Freshdesk or Doggu's built-in inbox?

Doggu's inbox handles 80% of SMB needs without extra cost. Freshdesk fits if you have dedicated support team needing ticketing workflow.

Connect Freshdesk to Doggu in 3 steps.

Setup takes about 5-10 minutes. No engineering required for most integrations.

Try Doggu free for 14 days

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